This policy explains how information submitted through the Royal Copenhagen website may be used to respond to inquiries about fine china, figurines, tabletop collections, home decor gifts, and related concierge services. We keep the policy practical because the most common information we receive is straightforward: name, email, company or occasion, phone number, and the message you choose to send.
When you use an inquiry form, we collect the details you provide. This may include contact information, gifting occasion, product category interest, quantity, deadline, and any notes about a recipient or buying program. Standard technical data may also be processed to keep the website stable and secure.
Submitted information is used to answer your request, prepare a product recommendation, clarify availability, or improve the way the site supports porcelain buyers. If your inquiry relates to business gifting, registry planning, hospitality, or collector selection, the response may reference the category and occasion details you provided.
We do not sell inquiry information. Details may be shared with service providers only when needed for website operation, communication, or fulfillment support. Inquiry records may be retained for a reasonable period so follow-up questions can be answered with context.
You may request correction or removal of personal information associated with an inquiry, subject to legal, security, and operational requirements. To make a privacy request, contact us through the website and include enough detail for the request to be located.